Question 1

How long will my order take to arrive?

Accepted Answer

Most orders arrive within 5 to 11 days from dispatch, and the majority land at the 5–6 day end. Every product page shows the full breakdown by likelihood before you buy, so you can see the realistic range rather than just the best case.

Question 2

Do you ship internationally?

Accepted Answer

Yes, worldwide. Any import duty or tax charged by your country is payable by the recipient, as we have no way to prepay it on your behalf.

Question 3

Can I track my order?

Accepted Answer

Every order ships with tracking. You'll get the tracking number and carrier link by email when it leaves the warehouse, and the same details stay in your order history if you have an account.

Question 4

What's your return policy?

Accepted Answer

Thirty days from delivery to change your mind. Email us with your order number and we'll send return instructions — you don't need to give a reason. Faulty or wrongly described items ship back at our cost.

Question 5

How long do refunds take?

Accepted Answer

We process the refund within about three business days of the return arriving, then your bank typically takes another 3–10 days to post it.

Question 6

Why do I see two prices on each product?

Accepted Answer

Prices are set and charged in USD. The second figure is a live conversion into your local currency, shown for reference so you know roughly what you're spending. Your bank settles the USD amount at their own rate.

Question 7

Is checkout secure?

Accepted Answer

Yes. Payment is handled entirely by Shopify's checkout over an encrypted connection. Your card details never touch our servers — we only ever see the resulting order.

Question 8

How do I use a promo code?

Accepted Answer

Open the cart and enter the code in the promo field before continuing to checkout. It'll be applied to your total on the checkout page.

Question 9

Do I need an account to buy something?

Accepted Answer

No. An account is optional, but it keeps your cart across devices, saves your order history, and makes future checkouts faster. You can sign in with Google, Apple, or an email and password.

Question 10

Something's wrong with my order — what now?

Accepted Answer

Email info@northwind-store.com with your order number and a photo if the item arrived damaged. We answer every message ourselves, usually within one business day.

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